Politique de remboursement
At Jude Marlowe, we are committed to providing you with the highest-quality eyewear. We understand that sometimes a product may not meet your expectations, and we want to make the return process as simple as possible.
We have a 90-day return policy, which means you have 90 days after receiving your order to request a return.
Eligibility
To be eligible for a return, the glasses must be in their original condition, with all accessories included, and the packaging must be intact and in good condition.
Initiating a Return
To initiate a return, contact our customer service team at hello@judemarlowe.com. Please include your order number and a brief explanation of the reason for the return. Items returned without a prior request will not be accepted.
Fees and Shipping
Return shipping costs are the customer’s responsibility, regardless of the number of returns made for a single order. The original shipping costs are non-refundable.
Inspection and Refund
Upon receipt of your return, we will inspect it within 5 to 7 days and notify you of the result via email. If the return is approved, you will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at hello@judemarlowe.com.
Exchanges
To exchange an item, please return it within 90 days of delivery. Once the return has been inspected and approved, a credit will be sent to you via email so you can place a new order. The customer is responsible for the shipping costs of the new item as well as the return shipping costs of the original item.
Return Rejections
Jude Marlowe reserves the right to refuse returns that do not comply with the terms of this policy, including items returned after the deadline or sent to an address not provided by our team.
Lifetime Warranty
All our products are covered by a lifetime warranty against manufacturing defects. This warranty covers any defect related to the quality or manufacturing of the product.
It does not cover:
- Loss of the product
- Theft
- Normal wear and tear from extended use
To activate the warranty, please contact us at hello@judemarlowe.com with a photo of the defect, within 30 days of receiving your order. Without a photo submitted within this timeframe, the warranty cannot be activated.
Order Cancellation
Our team processes orders quickly, sometimes within hours of confirmation. Therefore, we cannot guarantee that a cancellation will be possible. If you wish to cancel, please contact us as soon as possible at hello@judemarlowe.com. We’ll do our best to accommodate you if your order hasn’t left our warehouse yet.
Right of Withdrawal (European Union)
If your order is shipped within the European Union, you have a 14-day right of withdrawal without having to provide a reason. The item must be in the same condition as when you received it, with the tags attached and in its original packaging.
Contact
If you have any questions about our return policy, please contact our customer service team at hello@judemarlowe.com.